Night view camera


#1

I’m having a problem with the night view. It comes on & works for a couple of seconds then but says its still on night view but it’s not. I REALLY need the night view.

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


Build your FREE home security system by downloading Alfred:


#2

Hi @munnity,

Thank you for reaching out to Alfred!

Please try to tap the wheel icon on the top left corner of Camera thumbnail, scroll down to the bottom, and then turn off the auto low-light filter to see whether the situation persists.

Hope it helps!


#3

If you don’t see some kind of Greyish Blackish Screen, then its not on Night vision

  • If there is too much ambient light, Night vision will turn off even if its set to Auto.
  • If you have Auto Night Vision on and you hit the icon, it will turn off but then back on

I have a feeling your night vision is set to AUTO and possibly too much ambient light… Either or.