Night Mode Not Turning On/Off Automatically

low_light

#1

Have two different phones, same problem with both; have to turn on/off manually.


#2

Hi @friedsonjm,

Thank you for reaching out!

Did you enable Auto Night Vision?

Please find the screenshots here:

Let me know if it helps!


#3

Its turned on in both phones; it is not turning itself on/off automatically, even when enabled.


#4

Hi @friedsonjm,

Oh this is really strange. What is your setup like? The thing is Auto Night Vision only activates when the ambient light is dim enough. It could be that the light in your environment is always slightly higher than that.

Can you do an experiment? Enable Auto Night Vision, take both your Viewer and Camera device to a dark room, and start a live session to see if It is in night mode.

Let me know how that works out!