Night Filter changed on its own


#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name: Samsung Galaxy j3 prime
OS Version: android
AppVersion: android 1658 (latest version)


Build your FREE home security system by downloading Alfred:

Hi thank you for this wonderful app!

When i first downloaded alfred, the night filter was amazing!

Then after about 2 weeks, the quality deteriorated dramatically. I havent touch any camera settings in the viewer and projector. Any help would be great thanks!


#2

Hi Russell,

Thank you for reporting the issue!

Could you please tell us more details about the problem? It would be helpful if you could provide a screenshot or video of what you see on the Viewer. Keep us posted!


#3

Night filter off:

!

And on:
ivuu|690x331


#4

On:


#5

Hi Russell,

Thanks for providing the screenshots!

Alfred’s Low-Light Filter still needs a little light to work. Please find some tips for optimizing its performance here:

Could you please put more light into the room and check if the image makes any difference after you turn on Low-Light Filter?

Thanks for the help!