Newuser : unable to launch he web viewer to higher window size other than default stuck at top left corner

webviewer

#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? WebViewer on iMac
Device Model Name: iMac Retina 5k 27-incg
OS Version: 10.13.2
AppVersion: Webviewer


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#2

Hi @kingsuk.brahma,

Thank you for joining us at Alfred Center!

Alfred’s image size is fixed, so even if you change the window size, the image wouldn’t get bigger.

With that said however, it shouldn’t stay stuck at the corner of your screen. Would you mind showing me a screenshot so I can try to figure out what the problem might be?

Thanks in advance!


#3

Here is the screenshot from my Chrome Browser on my Mac versus my safari browser
image
When i click on it on chrome it launches to show me this (below)


When i click on the same window on my Safari to expand it, it just stays black


#4

Hi @kingsuk.brahma,

Thank you for the reply!

My bad: I missed an important piece of information in your original post. Alfred’s WebViewer requires Safari 11.0 and up to function:

Could you update your Safari and see if it helps?


#5

Ok I will try that !
By the way I have a totally new issue. I just downloaded the App on my iPhone8 today and tried to view my camera from work and tried for about 2 hours and it just would not be able to connect when I click on the live feed.