New NowTV broadband - alfred cameras cant log on to account yet have internet access

connectivity

#1

To better identify the issue, please fill out the form below so we can give you more specific advice accordingly.

  1. The Gmail account you use to sign in to Alfred (Optional): _______@gmail.com

  2. App version (You can find it on the About page):
    beta latest

  3. Which device has the problem (Viewer or Camera name):
    both cameras and viewers

  4. Description (Any screenshot or video would be very helpful):

Viewer can log on but no cameras shown as online.
Cameras cant ‘connect’ just say ‘connecting’
Seems like something in the router doesnt let Alfred on android have access

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#2

Hi,

Could you please take a screenshot of what you see? Thank you!


#3

Screenshot_2019-06-14-12-04-12
The wifi connects to the mobile (Samsung S2)
I had to turn IPv6 off on the router (LAN/wifi)

This enables the older phones to get wifi and all functions work except it does not let the cameras actually logon.
Time is correct.
Latest version of android play store etc.
if the camera is unplugged from the USB charger I still get notifications on my ‘viewer’ mobile.
All started when changed provider to NowTv Hub2 !!!

Any help welcome
Love alfred BTW.

Rgds
James