Never works. frustrated

To better identify the issue, please fill out the form below so we can give you more specific advice accordingly.

  1. The Gmail account you use to sign in to Alfred (Optional):

  2. App version (You can find it on the About page): cannot ge it to load

  3. Which device has the problem (Viewer or Camera name): viewer

  4. Description (Any screenshot or video would be very helpful):

My viewer phone on the app does not load. The main screen comes up and then it just freezes. Cannot view video, however I get recorded clips. This app is nothing but issues and I am about to cancel my premium sub!!!

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We are sorry for what you have experienced. Please follow the debugging steps below to eliminate the issue.

  1. Reinstall the latest version of Alfred on all devices. Alfred runs best when all devices run the same version.
  2. Clear the cache and data of Alfred
  3. Turn WiFi off and back on again on the device.
  4. Make sure the date and time are correct.
  5. Reboot the device.
  6. Launch Google on PC > log in to your account > choose My Account > Sign-in & Security > App with account access > Tap on Manage Apps > find Alfred, and choose REMOVE ACCESS.
    ※After disconnecting the app from google account, you will be asked to give permissions when you launch Alfred again. Grant them and you should be able to sign in.

The issue should be fixed afterward.

Let us know if this helps!