My viewing devices are offline


#1

My viewing devices (Samsung S6 and S8) keep saying they are offline (1056) but they are not. I can view the motions that the camera phone (Samsung S4) picks up but the front pages just has a yellow spinning circle and the message saying connecting. Can you please help?


#2

Hey Marie,

Do you mean error code 1016?


#3

Hi Ricardo

No it is definitely 5016!


#4

Hey,

5016 means your Camera cannot be waken up due to technical limitations. The only way to bring it back online is regaining physical access to the device.

Would you be able to take a screenshot of your Camera List?


#5

Hi Ricardo

Sorry for the delay I wiil have to send you two separate photos, one from each of the viewing cameras of the other.

Hey,

5016 means your Camera cannot be waken up due to technical limitations. The only way to bring it back online is regaining physical access to the device.

Would you be able to take a screenshot of your Camera List?


#6

Hi Ricardo

Here is the screen shot of the other camera although in hindsight I’m not sure this is what you wanted!


#7

Hey Maire,

Thanks for the screenshots!

It seems that your Viewer hasn’t been logged in properly yet. Could you please try to connect your Viewer phones to another internet (WiFi, 4G) to see if that helps?

Also, please try to log out and log in again on your Viewers.

Keep us posted if you find out anything.