My viewer has stopped working

connectivity

#1

MyContinuing the discussion from About the Got a Question category:

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


Build your FREE home security system by downloading Alfred:


#2

Hi @dinashatzel,

Thank you for reaching out!

I took a quick look at the connection logs, and it seems like both of your Cameras went offline at around the same time. Did you by any chance change your Google password? Could your Internet be cut? You might have to take a look at your Cameras to figure it out.

Let me know if you need further assistance!


#3

I’m out of town one camra works while the other stoped how do I reboot the camra to get it to work


#4

Hi @donnie24f,

Welcome to Alfred Center

You see your Camera offline because it has been powered down, disconnected, logged out, or simply crashed. If you see a yellow circle, please tap on it to see if the Camera can be woken up. If that fails, the only way to bring it back online is regaining physical access to the device.

Also, please avoid pressing home button or power key after you set up Camera in the future. Instead, you can tap the Lock icon on the bottom right corner. Furthermore, you can enable “Launch on Reboot” to make sure Alfred still work after rebooting the device:

Hope it helps!


#5

I recently lost service to all of mine too but not in unison and of course while unable to get physical access out of town!!!


#6

Hi,

If you have connectivity problem, please follow the troubleshooting steps here to solve the issue: https://alfred.camera/forum/t/1073315

The most likely reasons are

  1. the Camera is offline because the reception is poor.
    How to… Help Alfred Get the Most out of Your WiFi
  2. the Power key or the Home key is pressed.
    Why am I advised not to press the power key or home key?

Your Camera should have no problem staying online when it is fed with a strong and steady internet connection. Please give it a try!