My phone was stolen . how can I access my camera?

connectivity

#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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#2

Hi,

First of all, we are very sorry to hear about the theft. Our first piece of advice would be changing your Google password to make sure your account stays safe.

Please download Alfred on another phone or go to Alfred’s WebViewer, log in with the same Gmail account, and you should be able to find the recorded video in your account.

Alfred cannot geo-locate or track the device. However, Google actually has this feature. You can read more about it here:

https://support.google.com/accounts/answer/6160491?hl=en5

Good luck finding the device! To give your account extra protection, try Alfred’s Passcode Lock next time:

Best of luck! Let me know how it goes.


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