My moments are alway dark, can't see



It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

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when i am away from the camera & viewing from my Galaxy S7,even though the night time low light is on, I still can’t see who is in the moment


Hi @augustine154,

Thank you for joining us at Alfred Center!

Alfred’s Low-Light Filter still needs a little light to work. Please find some tips for optimizing its performance here:

If you need further assistance, you can always send us a screenshot or a link to an Event so we can take a look and give you more specific advice.

Hope this helps!