My boyfriend had video of accident using Alfred but someone got into his account and deleted it. How can he get it back? HLN

To better identify the issue, please fill out the form below so we can give you more specific advice accordingly.

  1. The Gmail account you use to sign in to Alfred (Optional): _______@gmail.com

TheBman1420@gmail.com
2. App version (You can find it on the About page):

  1. Which device has the problem (Viewer or Camera name):

  2. Description (Any screenshot or video would be very helpful):


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Hi

Thank you for reaching out.

We are sorry to hear what happened to you. Your videos are kept on Alfred’s cloud for 7 days before they are automatically deleted, or until they are manually deleted before the 7 days are up. However, once they are gone, there is no way to recover them.

As Alfred adopts Google Login, you can check out the account activity through Google to see whether other devices log in to your Google account recently. Please see how here: https://myaccount.google.com/device-activity?pli=1

In the meantime, please change your Gmail passwords right away and enable 2-step verification to protect your Google accounts further. You can see the details below: https://www.google.com/landing/2step/

Hope it helps!