Motion sensing no longer working



The motion detection spontaneously stopped working last night and this morning. I have one camera - an old google nexus - and two viewers - an iphone 7 and a Note 2.

I rebooted both viewers - i thought perhaps having two clients open might be causing conflicting settings. It worked for a little while but then stopped again.

Need a little help here…

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

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Hi @accusquirrel2000,

Thank you for reaching out!

Has the problem persisted? Could you try to disable Motion Detection Reminder and see if that helps?

Also, see if you can spot this red ring when there is movement in front of your Cameras:

Keep me posted!


Cant really check it because I have it mounted outdoors in an enclosure. I think it has more to do with bad wifi handling.


Hi @accusquirrel2000,

Oh that could really be it. Have things gone back to normal?