Motion history app force close


#1

I emailed you guys like a few days now I need to see my history before it’s deletes
When I scroll to my Saturday motion history my app just closed for no reason
I deleted the app and log back I get the same problem

Please advise I need the footage!! It’s for a emergency

iOS
New version
Name Alfred

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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#2

Hi,

Thanks for reporting the issue!

There might be a temporary glitch. Please wait for a while and see if the issue still persists.

If it does, please go to Alfred’s WebViewer and save your Events. (You can save the Event to Moment by clicking Share, or save it directly to your PC by clicking Download.)

Our engineering team is trying to identify the issue and will fix it as soon as possible. Please stay tuned.

Hope this helps!


#3

the webviewer is not opening on my pc… !! this been trying for a while using explorer.


#4

Hey,

For the moment, Alfred’s WebViewer only supports Google Chrome, Firefox, and Safari. Could you please try it on one of these browsers?

Thanks for your cooperation. Let us know if you need further assistance.