It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Which device has the problem? Viewer or Camera
Device Model Name:
Motion Detection is not working. It seems to work whenever I am connected to the same network. But as soon as I leave I check in on my motion events, with nothing recorded. I know my roommate is home, and has walked past the camera multiple times. As it is in a general location with good lighting. But it’s not recording anything. Version info is on the Screenshot above running on a Samsung Galaxy s7 Edge on Android Marshmallow 6.0.1. The device is fully charged and always plugged in, on a strong 5.0 Wi-Fi home network via AT&T Uverse