Thank you for reaching out!
Can you share the empty photo with us so we can take a look and give you more specific advice?
If you want, you can email the photo to firstname.lastname@example.org.
Sometimes, motion detection may receive only photo but video. There are two possible reasons that could cause this:
- Your connection is not very stable.
What Alfred does when an Event is generated is uploading a snapshot first. In a few seconds, the video should follow. If the Internet is cut off before the video can be uploaded however, only the snapshot will be available.
- Your Camera Phone is running out of internal storage space.
Please free up some space to see if that fixes the problem.
Keep us posted!