Motion detection take empty photo

motion

#1

I received few motion detection capture photo empty I ask u.s government can hack my system ? Because that’s unusual?


#2

Hi @uuusa7,

Thank you for reaching out!

Can you share the empty photo with us so we can take a look and give you more specific advice?
If you want, you can email the photo to support@my-alfred.com.

Sometimes, motion detection may receive only photo but video. There are two possible reasons that could cause this:

  1. Your connection is not very stable.

What Alfred does when an Event is generated is uploading a snapshot first. In a few seconds, the video should follow. If the Internet is cut off before the video can be uploaded however, only the snapshot will be available.

  1. Your Camera Phone is running out of internal storage space.

Please free up some space to see if that fixes the problem.

Keep us posted!