It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Which device has the problem? Viewer or Camera
Device Model Name: Camera = Pixel XL, Viewer = Pixel 3 or Web
I set up Alfred immediately before leaving for an extended trip (so I don’t presently have physical access to the camera phone). I turned on motion detection, and for the first several days of my trip I got frequent notifications of benign motion (typically things like shadows on the wall as cars drive past). However, the app then stopped recording motion events. I didn’t notice this while traveling for several days without connectivity. A couple days ago, I was able to load a health report, which showed that battery and wifi had been quite good. This made me pretty confused about why my camera had totally stopped. However, from the viewer, I was shown a message that said I should update my app version. I was able to update the app version on both my Camera and Viewer at that time. Presently, however, the wifi/battery part of health stats page for my camera just says “The Camera hasn’t been online for over 24 hours”. However, both the web viewer and my viewer app show the camera as “enabled”. I don’t have a good enough network connection where I am presently to get a live view (I keep getting status 7001).
So I have multiple questions at this point:
- Why would motion detection stop registering events after several days of working just fine?
- Why does the viewer app, and the web viewer both say the camera is enabled but the health stats say my camera has not been online?
- If I don’t have a fast enough connection for ‘live view’ (and may not have a fast network connection for multiple days), is there a way for me to confirm whether my camera is working correctly?
- If my camera is not working correctly, but my cameras network connection and battery are ok, what steps can I take remotely to get it back online?