Motion detection recording does not work at all at night samsung galaxy S 4, OS version 5.0.1 app version 1536


It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

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Hi @alfredsecure13,

Thank you for reaching out to Alfred!

Have you enabled auto night vision but no avail? For the moment, Alfred night vision mode still needs a bit light to work. Please find some tips for optimizing its performance here:

If you need further assistance, you can always send us a screenshot or a link to an Event so we can take a look and give you more specific advice.

Hope this helps!