Motion detection not detecting all motion


#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name: white samsung
OS Version: android
AppVersion:
My camera on my front door is not detecting all the motion that is going on it’s only catching about 50% of what’s Happening outside. How do I get it to detect and record all motion? This is very important because of the fact that I have a young child and need to know what’s happening at all times!!

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#2

Hi @juicy.aka.juice,

Thank you for reaching out to Alfred!

There are two things we need you to check:

  1. Were you watching live feed on your Viewer Phone when the movement took place? Alfred’s Motion Detection doesn’t work when there is a live session going on. If you end the live-viewing session and try again, Motion Detection should work.

  2. If you were not watching live feed, please check your Event Book to see if you can find the recording:

If you can find the recording but didn’t receive a notification, please make sure notifications are properly set up:

Let me know if this helps!


#3

actually no I was not logged in to my account watching the video so that’s definitely not what it was. I checked my event book and all of the videos that where logged and recorded and nothing was shown for the specific motion that I was looking for. It definitely should have been there, the camera was pointed directly at where the movement was happening and nothing