It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Thank you so much for joining us at Alfred Center!
Could you try one thing for me? Set up your Camera, wave your hand in front of it, and see it this red circle pops up:
Let me know so I can look into it further for you!
Also, it’d be helpful if you could describe your setup (what you are trying to monitor, where the Camera is placed and so on).
Keep me posted!