Missing video

motion
video

#1

Something happened during a storm last night and the video is missing. The 31 second video linked below starts at 1:49:02. The second link is just an image that was taken at 1:49:45. We were sleeping at the time.


This is the heavy lid of a garden equipment storage unit

https://alfred.camera/tv/Sycr-xM94

https://alfred.camera/tv/BkfwWeG9V


#2

Hi,

We are sorry to hear about the storm. There are two possible reasons that could cause the problem.

  1. The connection was not very stable.

What Alfred does when an Event is generated is uploading a snapshot first. In a few seconds, the video should follow. If the Internet is cut off before the video can be uploaded however, only the snapshot will be available.

The storm might have affected the internet your Camera was connected to. Please connect your Camera to a more stable internet to prevent this issue from happening again.

  1. Your Camera Phone was running out of internal storage space.

Please free up some space to see if that fixes the problem.