Missing Events, Stop recording before End of Event -> how to fix?


#1

Hi All,

It seems my camera misses events… Sometimes it misses events, sometime it stops recording before the event ends (the camera recorded just 18sec and stoped its recording before the movement actually ended).

Phone: Galaxy S3 mini
Alfred: free version
Network status: Good or Normal (never worst)

So, why the recording was stopped and why my camera missed events?

Is the paid (upgraded) version work better? Will it record ALL events and WILL NOT end recording before the end of the object movement?

Is it better to turn On or Off the Light filter (the recording is always done in the same conditions - light bulb)?

Thank you!


#2

Hi,

Thank you for reaching out to Alfred!

Alfred’s Motion Detection algorithm determines how long the recording is depending on the movement. In order to keep you notified as soon as something happens, the recording is kept at a length between 5 and 30 seconds. If the movement continues, it will be broken into multiple clips.

There are two things we need you to check:

  1. Were you watching live feed on your Viewer Phone when the movement took place? Alfred’s Motion Detection doesn’t work when there is a live session going on. If you end the live-viewing session and try again, Motion Detection should work.

  2. If you were not watching live feed, please check your Event Book to see if you can find the recording:

If you can find the recording but didn’t receive a notification, please make sure notifications are properly set up:

When should you enable Auto Low-Light Filter?
When the view of your Camera device is pretty much all dark. For example, if you have a Camera device looking out from your front porch and you don’t mind so much the Events recorded around dawn are less colorful than usual (as it might take a while for the algorithm to detect the difference).

When should you turn Low-Light Filter on/off manually?
When there is enough ambient light, but you are trying to observe a darker spot. For example, if your cat is sleeping in a covered cat bed in broad daylight.

Read more about Low-Light Filter:

Let us know if it helps!