Loud Static Sound

audio

#1

When using my Motorola G4 Play (Amazon Edition) as a camera, the receiver hears a loud static when the camera phone is plugged into power. If I unplug the phone from power, there is no static. I have tried different chargers and cords but have the same problem.

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Camera
Device Model Name: Motorola G4 Play (Amazon Edition)
OS Version: Android 6.01
AppVersion: 3.10.26


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#2

Hi @kelkinnbty,

Thank you for reaching out to Alfred!

Please try to lower the volume and plug in different sockets to see whether the situation persists. In addition, the loud static sound might occur when Viewer Phone and Camera Phone placed closely.

Hope it helps! Please let us know if you need further assistance!