License error



It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

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trying to view moments video, on pc vista… error setting up player, invalid license key? please help!!


Same problem for me. Saved a video link (moment) today and mailed it out, but link cannot be opened, with error message on my viewer “error setting up player, invalid license key” Always worked in the past. I need it fixed ASAP. Using Moto G5Plus with Android 6.1
Unhappy paying subscriber
Martin (


Same problem for me. From de Viewer


Hi @misty.minnick73 @martsad422 @enmaronceros,

Thank you for reaching out to Alfred and sorry for the inconvenience!

Our new video player seems to have some issues while playing event videos on the mobile device. Our engineer team has solved the issue now. Please try again and see whether the situation persists.

Please let us know if you need further assistance!