Last couple seconds of audio is cutting out


It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

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HI @gametapes1,

Thank you for reaching out!

Do all of your videos miss the audio of the last couple seconds? As we know, this situation might occur to some old Camera Phones. Please send us a link to an Event that audio has been cut so our team knows how to improve the performance accordingly. If you want, you can email the link to

Keep us posted!


I don’t know how to do that ?


Hi @gametapes1,

Thank you for reaching back!

You can create a video link by tapping the share icon on the bottom while you play motion events videos.

Hope it helps!