Keep getting Not Charging notification although it is 100 charged


#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name: SM-T377V
OS Version: Android
AppVersion:


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#2

@jchang714 please feel free to use the search feature on this forum/help page. Could save you waiting for a reply and give you a warm fuzzy feeling knowing that you sorted out a problem your self.

Why do I keep getting notifications that my camera isn't charging. It's never dipped below 100% battery?


#3

I also get the same message on my camera, which is an LG, not sure of the model number!


#4

Hi @jchang714 @locksmith5354 ,

Thank you for reaching out to Alfred!

Some devices have a mechanism that prevents overcharging. This usually means your device will stop charging once the battery has reached a certain percentage, and it will start charging again once the battery dips below a certain level.

We understand that you might not want to keep receiving battery notifications in this case. Please follow the instructions in the link to turn them off:

Hope this helps!