Just upgraded, where can i find the hd and other options of upgraded user? Im using my chrome laptop and even tho i can see exactly whats in front of the camera i would like to use the hd feature but cant find it in the homepage


It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

Build your FREE home security system by downloading Alfred:


Hi @glendalizortiz,

Thank you for reaching out to Alfred!

It seems like your account has been successfully upgraded. You should notice higher resolution and be able to use Zoom from the WebViewer:

Please check and let me know if you have further questions!


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Sunny Hu, why don’t you answer the customer’s qs?


it’s because it’s not a human, it’s a robot answering.