Just sighded up for the extra service 2.49 month now all 6 of my cameras wont come on line and it wont expand to a larger picture

video

#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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#2

Hi,

Thanks for reporting the issue!

Here are the debugging steps you can try:

  1. Update Alfred to the latest version. Alfred runs best when all devices run the same version.
  2. Turn WiFi off and back on again on the Cameras.
  3. Make sure the date and time are correct.
  4. Reboot the devices.
  5. Launch Google on PC > log in to your account > choose My Account > Sign-in & Security > App with account access > Tap on Manage Apps > find Alfred, and choose REMOVE ACCESS.
    ※After disconnecting the app from google account, you will be asked to give permissions when you launch Alfred again. Grant them and you should be able to log in.

If the issue persists, you might want to give Alfred a fresh start.

Let us know if this helps!