Important moments gone!


I was recently broke into at my house. 6 days ago to be exact. Well Alfredo caught it. I just went to try and save then for the cops and they’re gone. Very important, how do I retrieve them?


Hi @carriecapallia4,

Thank you for joining us at Alfred Center.

I am really sorry to hear about the break-in. Recordings are kept on the cloud for 7 days, so this shouldn’t have happened. Do you have a rough time of the break-in so I can look into it for you?


It was around 11 am.


Hi @carriecapallia4,

I took a look at the logs and your devices didn’t seem to be online the day you mentioned. Therefore, there isn’t any footage.

In the future, please make sure your Camera device is online and Motion Detection is enabled: