Image quality differs


I don’t know what the problem device is. The image is bad until I go into Alfred on my pc and actually go to the live camera, mysteriously the picture quality then gets better without me changing any settings. I attach 2 images for your perusal - any idea of what causes this? regards bronnie

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

Build your FREE home security system by downloading Alfred:


Hi @bronnie803,

Thank you so much for reaching out!

This looks like an issue with Auto Low-Light Filter.

Could you try one thing for me? Update Alfred on all of your devices. We did have a bug with the filter not turning itself off a while back, and that might have caused it.

Another possibility is the light in the settings is JUST not enough for the Auto Low-Light Filter to disable itself. If things don’t improve after the update, would you mind enabling/disabling Low-Light Filter manually?

Let me know if this helps!