Image is way to dark no matter what I do


#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer
Device Model Name: iPhone
OS Version: most recent
AppVersion: most recent
So no matter what I do or what phone I utilize the image in the dark are horrible I used also the other two phones I have a cheap one and a Samsung J3 and image still dark before there was no problem why does this happened?


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#2

Hi @chamaco28392 ,

Thank you for reaching out to Alfred!

Alfred’s Low-Light Filter still needs a little light to work. Please find some tips for optimizing its performance here:

If you need further assistance, you can always send us a screenshot or a link to an Event so we can take a look and give you more specific advice.

Hope this helps!