I just bought the premium

I cannot get anything but the 7001 code. I’ve done all of the “try this first” steps and then some. Restarted the phones, my phone, made sure it was on the ignore battery optimisation list on ALL phones, has a fantastic signal ECT ECT ECT so now what do I do? I don’t trust my wife to be alone while I’m at work n now I’ve actually paid for a service to set my mind at ease that doesn’t work?