If you work behind a screen all day, you would really appreciate Alfred’s WebViewer. If it doesn’t seem to work, however, here are some things you can try.
- First thing first
- If you can’t log in to the WebViewer
- If you see a black screen
- If Alfred keeps asking you to reconnect
First thing first
- Make sure you are using Chrome or Firefox.
- Make sure you have enabled third-party cookies and H.264 which should be enabled by default for all browsers.
- Go to your Viewer Phone and check if you can watch the Camera. If the Camera on your Viewer phone also shows offline, it might be a connectivity problem.
- Try a different network, a different browser, a different computer or a different account to see if the issue still persists.
If you can’t log in to the WebViewer
- Go to Google, log out of all of your accounts, and then open the WebViewer to try again.
- Open the WebViewer in incognito mode.
- Try a different browser, preferably one with no plug-in or extension installed. This is a common reason that could cause login issues.
If you see a black screen
- Make sure the issue is not caused by the disconnection of your Camera phone.
- Sometimes the video transmission is blocked by the firewall in your environment such as the company’s internet. Try connecting your PC/Mac to a different network to see if the problem persists.
- If it takes too long for the live feed to come through, disabling hardware decoding acceleration may help.
- Sometimes a browser update could cause issues with the WebViewer. If the WebViewer worked before but not anymore, try to revert to the old version or use another browser to see if it works. Don’t forget to let us know so we can fix it.
If Alfred keeps asking you to reconnect
- Check the date/time of your PC. Make sure they are set correctly.
- Open Alfred Webviewer in Incognito Mode to see if it works.
(If the issue persists after step 2, please try the methods below to fix the error.)
- Method 1. Clear SSL state and try again. (Settings > Advanced > Open proxy settings > Clear SSL state)
- Method 2. Disable Windows Firewall Temporarily (Tutorial)
- Method 3. Replace Current DNS Servers with Google DNS Servers (Tutorial)
- Method 4. Modify Network and Sharing Settings (Tutorial)
- Whitelisted Alfred or turned off the ad blocker
- Refresh the page or relaunch your browser
(If you still see the Adblock message after step 2)
- You might have another extension/plug-in that blocks ads. Find out by checking if you see ads on the right-hand side of your screen. If you don’t, an ad-blocking mechanism is at work. Please make sure all programs that could block ads have been turned off and try again.
Need further assistance?
If the problem could not be fixed, please report it here. We’ll contact you via E-mail as soon as possible.