Alfred doesn’t need much, but a stable Internet connection is a must. Many issues Superheroes experience are essentially Internet issues. To make troubleshooting easier, we are laying the 7-series issues out for you here. (Check out “Why do I keep experience connection problems?”)
If you see 7001 or 7008, your Viewer Phone might be somewhere with bad signal, or simply not connected at all.
What to do next? Check the connection on the Viewer.
If you are seeing 7002 or 7003, simply put your devices aren’t communicating with each other anymore. For example, your Viewer cannot retrieve video feed from your Camera devices.
What to do next? Try again later.
7004 is a similar problem. You will see this message during live sessions when the Internet connection on your Viewer’s end is not stable. Please wait while Alfred attempts to get the connection back.
If you are seeing 7006, the Camera is either not online or not available for connection.
What to do next? Please wait while Alfred attempts to reestablish the connection. If it still doesn’t work, please check the Internet connection on your Camera end.
If you are seeing 7007, the Camera could be powered down, disconnected, logged out, or simply crashed.
What to do next? First of all, tap the yellow circle on the thumbnail to see if you can wake the Camera up. If that doesn’t work, please make sure the Camera is a) connected to the Internet b) properly logged in and c) plugged in to a power source.
*The yellow circle “Wake Up” option is available for iOS Cameras. Android devices need Google Play Service for this feature to function.
You can also run a quick Camera Health Check to see if the power supply/connection can be improved:
In addition, please avoid pressing home button, power key or airplane mode after you set up Camera. It might reduce the signal reception. Instead, you can tap the Lock icon on the bottom right corner. What’s more, for iOS Camera, please try Guided Access to ensure your Camera not deter by other application and can reboot Alfred after the crash. You can see how here:
Please also check out our tutorial and get the most out of your WiFi and make sure all your devices are running the latest version of Alfred! This helps Alfred run more smoothly as well.