I can't see my videos

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


Build your FREE home security system by downloading Alfred:

Hi @arzatemaribel20 ,

Thank you for reaching out to Alfred!

Could you tell us a bit more about your problem so we could look into it for you?

Your videos are kept on Alfred’s cloud for 7 days before they are automatically deleted, or until they are manually deleted before the 7 days are up. However, once they are gone, there is no way to recover them.

You may save/download your videos by following the instructions here in the future: