I can't find my phone


It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

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Welcome to Alfred Center!

First, please make sure you have signed in to your Viewer with the same Gmail account as your Cameras.

If the issue persists, please reinstall Alfred on your device to see if the problem could be solved. You can also send us a screenshot of what you see on the Viewer so that we can look into it for you.

Thanks for the help!


The phone is dead I was wondering if there were a way to track it from the phone I’m using?


Hey Michelle,

Alfred cannot geo-locate or track the device. However, Google actually has this feature. You can read more about it here:


Good luck finding the device! To give your account extra protection, try Alfred’s Passcode Lock next time:

Best of luck! Let me know how it goes.

  • Login to your Gmail account
  • Google “Find my phone”
  • Googles first link will be of a map and your devices attached to that Gmail acccount
  • Select device you want to locate from the drop down box, bottom left of map.

GOOD LUCK… @michelletrudell4