I cannot see my camera using browser


i cannot see live streaming but see motion snaps i use iphone as cam and pc with browser firefox and chrome last update as viewer and giving me offline device with error 7007 and messge offline device 5016

thanks ,.

Which device has the problem? Viewer or Camera viewer
Device Model Name: pc
OS Version: windows
AppVersion: last one

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Hi @a7mdshalaby,

Thank you for reaching out to Alfred!

You see your camera offline 7007 when your Camera has been powered down, disconnected, logged out, or simply crashed. Please run a quick Camera Health Check to see if the power supply/connection can be improved:

Also, please avoid pressing home button or power key after you set up Camera. Instead, you can tap the Lock icon on the bottom right corner. What’s more, please try Guided Access to ensure your Camera not deter by other application. You can see how here:

What’s more, could you see the live feed from your Viewer Phone?

Hope it helps!