I Can’t Log In and I See 3001/3004. What Should I Do?

When Alfred experiences login issues, you might see Status Code 3001 or 3004. Here are some things you can check to address the problem.

1. Make Sure You Are Using a @gmail.com / @googlemail.com

Alfred adopts Google login. G Suite is considered as separate domains by Google. Please log in with an address that ends with @gmail.com / @googlemail.com.

2. Revoke Google’s Access and Sign In Again

Please tap on your account to sign out of Alfred and sign in again. If you still experience issues, please follow the steps below (if you are not sure how to do it, please check here):

  1. Clear cache and data of Alfred on your device
  2. Remove Alfred as a Connected App through Google
  3. Sign in again and grant permissions on Alfred

3. Make Sure You Have the Latest Version of Google Play services Installed

Many of Alfred’s features rely on Google Play Services to work properly. Please make sure your devices are running the latest version of Google Play Services to eliminate login problems. If they already are but the problem remains, tap on “Doesn’t work? Try this.” below the login button.

4. Make Sure Alfred Is Updated

You might not be able to log in on a dated version of Alfred. Please make sure you are running the latest version.

5. Turn WiFi off and on

Sometimes, switching WiFi off and back on again fixes login issues, particularly when the device is older.

6. Make Sure All Permissions Have Been Granted

Depending on the platform you are using, you may be prompted to grant additional permissions when you sign in. Alfred only requests permissions which are essential to the service. Please make sure they are all granted when asked.

7. Check Your Time and Date Settings

This is more commonly-seen on Camera devices running older versions of Android. Time might stop on such a device once it gets disconnected. Please adjust the settings as well as making sure the device has a stable Internet connection to prevent this problem.

Need further assistance? Go back to the list of frequently asked questions, check out the tips, start a new thread, or fill out the issue report form!

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