There are a few possibilities…
- The payment didn’t go through. Alfred is always trying to make the payment process as smooth as possible. However, some things are difficult to foresee. This is the first thing you should try if you think you paid without receiving the upgrade:
For Android users, try to tap the UPGRADE button again. If there is an incomplete purchase, the app will try to complete that.
For iOS users, tap on UPGRADE again. On the next page, tap on the three dots on the upper right. You will see a dialogue saying Restore Purchase popping up. Tap on it to see the upgrade has been applied properly.
The upgrade goes to the account that is logged in to Alfred at the time of purchase instead of the account that is tied to your Google Play Store/Apple ID. Please check your other accounts.
If none of the above seems to be the problem, please email us at support @ my-alfred.com with the receipt you got from Google Play Store/App Store/PayPal. We will make things right for you as soon as we can!
Need further assistance? Go back to the list of frequently asked questions, check out the tips, start a new thread, or email us at firstname.lastname@example.org!
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