There are a few possibilities…
- The payment didn’t go through. Alfred is always trying to make the payment process as smooth as possible. However, some things are difficult to foresee. This is the first thing you should try if you think you paid without receiving the upgrade:
For Android users, try to tap the UPGRADE button again. If there is an incomplete purchase, the app will try to complete that.
For iOS users:
- Tap UPGRADE in the app
- Choose the right plan (1 month /12 month)
- Tap the “i” icon on the upper right
- Click “Restore purchase”
- Enter your App Store password
After this step, your account should be upgraded. If not, you should see an error pop-up message.
The upgrade goes to the account that is logged in to Alfred at the time of purchase instead of the account that is tied to your Google Play Store/Apple ID. Please check your other accounts.
If none of the above seems to be the problem, please contact us via Facebook: https://www.facebook.com/MeetAlfred with the receipt (with order number) you got from Google Play Store / App Store / PayPal. We will make things right for you as soon as we can!