It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Which device has the problem? Viewer
Device Model Name: Chrome Version 67.0.3396.79
OS Version: Mac OS 10.11.6
Trying to view my live camera from the webapp for the first time, but the video won’t load. I see the preview thumbnail, but when i click it, I get a loading icon, and then it says it was unable to connect and to wait 20 seconds before trying again.
I tried this both on my Mac, and my Windows 7 PC.