Https:// Not Working

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer
Device Model Name: Chrome Version 67.0.3396.79
OS Version: Mac OS 10.11.6

Trying to view my live camera from the webapp for the first time, but the video won’t load. I see the preview thumbnail, but when i click it, I get a loading icon, and then it says it was unable to connect and to wait 20 seconds before trying again.

I tried this both on my Mac, and my Windows 7 PC.

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FWIW, I was extremely frustrated trying to use the web viewer in Firefox (my usual browser). However, it works pretty well and reliably on Chrome for me. I’m using Win7 and 10 with Chrome 67.0.3396.79 (Official Build) (64-bit).

Hi @philip.herlitz,

Thank you for reaching out to Alfred!

It seems while you were trying to view the Camera via WebViewer, another viewer was streaming Live at the same time. For the moment, concurrent viewing is not available. please choose the Access Priority setting that works best for you:

Hope it helps!