How to retrieve old videos or keep the videos on for longer time?

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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Hi @smallbbobz ,

Welcome to Alfred Center!

Your videos are kept on Alfred’s cloud for 7 days before they are automatically deleted, or until they are manually deleted before the 7 days are up. However, once they are gone, there is no way to recover them. If you subscribe to Alfred Premium, you can get 30-day storage.

To save/download your videos, please follow the instructions here:

Hope it helps!

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