It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Email used for Alfred login:
Which device has the problem? Viewer or Camera
Device Model Name:
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<img src="//alfred-camera-forum-files.s3-us-west-2.amazonaws.com/original/2X/e/ee95c1aff486ceb43c14025ff79fd7be9fb2a0b9.png"title=“The best home security system on your phones” alt=“The best home security system on your phones” width=“300” height=“104”>