How do you download from the computer instead of your phone

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

Build your FREE home security system by downloading Alfred:

Open the webviewer at and when you play a motion event. Under the video there is a DOWNLOAD button.

Hi Joanne,

Welcome to Alfred Center!

If you want to download your Events or Moments from your PC, please check out our tutorial here:

Hope it helps!