How do I convert my videos to mp3 version I can't hear anything lots of white noise can I clean them up? Exiting app?

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Cameranot sure where problem is
Device Model Name: Samsung 7edge was viewer
OS Version:
AppVersion: app on anroid


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Hi @prittchris5,

Thank you for reaching out to Alfred!

You can download your recordings to your PC:

However, we are not sure about the possibility of cleaning up the sound. You might have to do some research on that.

Hope this helps!