It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Which device has the problem? Camera
Device Model Name: XT1058
OS Version: I don’t know
AppVersion: an old one
This camera hasn’t been used in years but I’ve kept it because my saved videos contain evidence that I would like to keep forever. I may need it in the future. I used to be able to view these saved clips even though the camera has an older version of the app. Now its saying I need to update the camera phone but this phone no longer works. Please let me know how I can access these s aved"moments " again?