It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Which device has the problem? Viewer or Camera
Device Model Name: HP Laptop
OS Version: windows 10
----------when in computer view it seems to prevent access from mobile phone viewers. That is ok if I can record events from my computer. Maybe the motion recorder still works from a mobile phone even though I cannot access it in real time? How long will the motion recorder record?