HD quality not so HD or phone resolution just not good enough?

low_light

#1

I just purchased the hd quality version and i tried using my camera with the night vision but i still get extremely terrible quality. I can’t see anything except lights… Ive got the camera as an lg k20+ and my viewer is lg stylo 2+… Any way i could get a little help on maybe figuring out how to use this or what do i do now that i spent my money for no apparent reason… Thanks.


#2

Hi @iman.sharaf9794,

Thank you for reaching out to Alfred!

Do you have the same problem even during daytime? Alfred’s Low-Light Filter still needs a little light to work. Please find some tips for optimizing its performance here:

If you need further assistance, you can always send us a screenshot or a link to an Event so we can take a look and give you more specific advice.

Hope this helps!