Frequently Asked Questions

[support]

What can we help you with?

Choose a topic and we’ll find you the best solution.

Set Up

• How Do I Download/Update Alfred Camera?

• I can’t log in and I see 3001/3004. What should I do?

One More Step

• Alfred says "One More Step!" What's next?

• Can I have multiple cameras under one account?

• How do I give family/friends access to my Camera?

• Does my Camera need to be connected to the Internet?

Useful Tips

• Can I see my Camera on a computer?

• How can I make Alfred record videos automatically and notify me?

• Can I turn my Camera on/off from the Viewer?

• Can I lock my Camera?

• Customize Notification on Each Camera ( Android 8.0 & above only)

Account & Privacy

• Why do I need a Gmail account?

• Is Alfred secure?

• Why does Alfred need permission to certain information? Is my information safe with Alfred?

• How do I delete an account?

Camera Offline (7007/7010)

• All about Connection Problems

Motion Detection

• All about Motion Detection/Notifications

• Can I manually change how long Alfred records the videos for?

Watching Live

• Can I manually record a clip?

• Can I zoom in?

• How can I turn off the audio?

• How do I use walkie-talkie? (Two-Way Talk)

• It keeps asking me to wait for 20 seconds. What does that mean? (Status Code 1016)

Video (Events / Moments)

• Can I save videos?

• Can I delete Events from my phone?

• Can I retrieve the deleted videos?

WebViewer

• I have problems with Alfred's WebViewer. What should I do?

Subscription / Upgrade

• What paid options does Alfred offer? Alfred Premium & Alfred Plus

• I already paid but I didn't get the upgrade

• How can I cancel my subscription?

• Can I transfer Alfred Premium / Plus to another account?

If the problem doesn’t seem to be eliminated, you can try to give Alfred a fresh start!

If you can’t find the answer to your question, please do not hesitate to run a search at Alfred Center, start a new thread, or fill out the issue report form.

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Why doesn’t Alfred make sense in my language?