Every time phones are offline (and back to online)


It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name: S8
OS Version: 8.0.0
AppVersion: 3.11.01 build 1552

Never had issues before (not realy) but now the phone (2) turn on and off (offline) at random and sometimes the one, sometime the other

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Also the Iphone 44turns offline without clear reason why.
I have three different telephones that are connected to 2 different routers and all three behave the same: off line every now and again (sometimes for days).

Please advice.


Hi @hjmolenkamp,

Thank you for reaching out to Alfred!

You see your camera offline 7007 when your Camera has been powered down, disconnected, logged out, or simply crashed. Please run a quick Camera Health Check to see if the power supply/connection can be improved:

Also, please avoid pressing home button or power key after you set up Camera. Instead, you can tap the Lock icon on the bottom right corner. What’s more, please try Guided Access to ensure your Camera(iOS) not deter by activity from other applications. You can see how here:

Hope it helps!